SHIPPING & RETURNS POLICY

Thank you for shopping at VEERAVELLY JYOTHI (legal name), JYOTHI ENTERPRISES(trade name). This Shipping and Returns Policy outlines our procedures and guidelines for the shipping of products and the process for returns.

1. SHIPPING POLICY

Processing Time:

Orders are processed within 2-5 business days.

Shipping Method:

We offer nationwide shipping within India.

Shipping Duration:

Please allow 2-7 business days for delivery after processing.

Shipping Cost:

Shipping costs are calculated based on the weight and dimensions of your order.

Order Confirmation:

Once your order is placed, you will receive an order confirmation email. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Lost or Stolen Packages:

999 Detergents (Jyothi Enterprises) is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier.

2. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 15 days of receiving your order for a full refund.

Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Process:

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the return process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Damaged or Defective Items:

For damaged or defective items, please provide photos along with your return request. We will initiate the return process for damaged or defective items promptly.